Refunds and Returns

Return Policy

In accordance with the current consumer protection laws in Ireland, any customer who makes a purchase from our online store is entitled to withdraw from the contract within 14 calendar days of receiving their order, without having to provide any reason. To exercise this right, the product must be returned in a pristine, unused condition, remain unopened, and be in its original packaging.

Important Details:

• Timeframe: The 14-day period starts from the day you receive your order. It is essential to act within this period if you decide to return your product.
• Condition of the Product: To be eligible for a return, the item must be completely unused, with all seals and protective packaging intact. Any product that shows signs of use or tampering will not be accepted for return.
• Proof of Purchase: Please ensure you have the receipt or proof of purchase, as it may be required to process your return.

Exclusions from the Right of Return:

For reasons of hygiene and health safety, the right to withdraw from the contract does not apply to cosmetic products or any other items that cannot be resold once their packaging has been opened. This means that if the protective seals have been removed or the original packaging has been tampered with, the product is not eligible for return.

Complaints for Defective Products

If the product you purchased turns out to be defective or does not comply with the terms of the contract, you have the right to file a complaint – regardless of whether the packaging has been opened. We take product quality very seriously and are committed to ensuring that you receive items that meet your expectations.

In such cases, please contact us immediately at info@nailshop.ie so that we can resolve the issue as quickly as possible. We are dedicated to handling your concerns promptly and efficiently.

We value transparency in our policies and strive to provide a comfortable shopping experience in our store. Should you have any further questions regarding our return and complaint policies, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to assist you every step of the way.

Shipping and Returns Policy

Order Processing Time

All orders are shipped within 5 business days from the time of purchase. IMPORTANT: Please note that Saturday and Sunday are not considered business days, so the processing time is calculated only from Monday to Friday.

Product Returns

The customer has the right to withdraw from the contract within 14 calendar days from receiving the order, without the need to provide any reason. To qualify for a return, the product must be unopened, in pristine condition, and in its original packaging.

Exceptions to the Right of Return

For hygiene and health reasons, we do not accept returns for cosmetic products that have been opened or whose original packaging has been tampered with. This means that if the protective seals have been removed, the product is not eligible for return.

Return Shipping Costs

IMPORTANT: In the case of a return, the customer is responsible for all return shipping costs. Our online store does not cover the cost of shipping for returned goods, so please send the product back at your own expense to the address provided below.

If you are shipping an item over €75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for choosing our store! If you have any questions, we are here to help.